Taxes and Customs Information

Taxes are not included in the prices of our products or shipping fees.
Recipients of international shipments may be subject to customs duties and taxes once the package arrives in the destination country.
Any additional charges for customs clearance must be paid by the recipient.

Especially for customers in the European Union, a separate VAT (value-added tax) may be charged when purchasing imported goods.
This is an import tax, not a shipping fee or customs duty.
The courier company will notify you about this tax during delivery.
For more details, please refer to the FAQ section.

Please note that we have no control over these charges and cannot predict the exact amount, as customs policies vary by country.
We recommend contacting your local customs office for more specific information.

If your package is held at customs, we will provide all necessary documentation and assist with clearance as best as we can.

Shipping Responsibility & Delivery Issues

We are not responsible for delivery delays caused by natural disasters, customs issues, or any events beyond our control.

If the delivery fails due to incorrect address, missing postal code, or incomplete recipient information,
we will try to contact you for confirmation.

If we receive no response, the package may be returned to us or discarded by the local courier in your country.
In such cases, we cannot provide a refund if the issue was caused by customer error.

If there are any shipping problems, delays, or returns,
please contact us via the Q&A board or by email to let us know your situation.